How R4D’s Helpdesk created a model for responsive, just-in-time technical assistance
EdTech Hub — a global research-to-practice initiative led by R4D — first launched its Helpdesk during the Covid-19 pandemic as a rapid support tool for education decision-makers. It has since proven to be a nimble, scalable and cost-effective model for technical assistance. By delivering tailored, evidence-based, quick-turn guidance, the Helpdesk has supported policymakers in more than 60 countries with 200+ requests. Learn how its success — and growth — offers a blueprint for responsive, demand-driven support in a new era of global development.